The Phobia Project – Privacy Policy
Effective Date: November 9, 2025
The Phobia Project, LLC (“we,” “our,” “us”) values your privacy and is committed to protecting the personal information of every patient—uh, guest—who visits our website, books an experience, or participates in one of our escape rooms.
This policy explains what information we collect, how we use it, and how we keep it secure.
1. Information We Collect
We may collect the following types of information:
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Personal details: Name, email address, phone number, and payment information when you make a booking or join our mailing list.
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Booking details: Game date, time, number of participants, and related preferences.
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Communications: Messages, emails, or survey responses you send us.
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Device & usage data: Basic analytics information such as IP address, browser type, and pages visited (collected automatically through our website host and analytics tools).
2. How We Use Your Information
Your information helps us provide the best possible treatment experience—safely and efficiently.
We use it to:
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Process bookings and payments
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Send booking confirmations and reminders
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Improve gameplay, safety, and guest satisfaction
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Respond to questions or requests
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Send optional promotional offers and event updates (only if you’ve subscribed)
💬 We will never sell your personal information to third parties.
3. Data Storage & Security
Our booking and payment systems use secure, industry-standard encryption.
Access to your information is limited to authorized staff and service providers who require it to perform their duties (like managing bookings or sending communications).
All third-party tools we use—such as Off The Couch for booking and Wix for hosting—follow their own strict privacy and security standards.
4. Email Communication
If you subscribe to our mailing list, you may receive updates about new rooms, promotions, or special events.
You can unsubscribe at any time by clicking the link in any of our emails or contacting us directly at:
5. Your Rights
You have the right to:
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Request a copy of the information we hold about you
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Ask us to correct or delete your information
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Withdraw consent for marketing communications
To make a request, please email us at phobiaescaperooms@gmail.com.
6. Policy Changes
Dr. Goner occasionally revises her “treatment protocols,” and so might we.
Any updates to this Privacy Policy will be posted on this page with a new effective date.
We encourage you to review it periodically.
7. Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
The Phobia Project, LLC
📍 138 N Wilson, Suite A, Burleson, TX 76028
📧 phobiaescaperooms@gmail.com
📞 682-707-5066
“Your fears are safe with us. Your data, even safer.”
— Dr. Goner
Refund and Cancellation Policy
Your “treatment” is reserved exclusively for your group, and preparation begins the moment your booking is confirmed. Please read our refund and cancellation terms carefully before finalizing your reservation.
Deposits
A $50 deposit is required to secure your booking.
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This deposit is non-refundable within 48 hours of your scheduled start time.
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The remaining balance (if applicable) will be collected when you arrive for your experience.
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If you do not show up or arrive too late to participate, your deposit will be forfeited.
Cancellations and Rebookings
We understand that plans can change.
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Cancellations made at least 48 hours before your booking will receive a full refund of the deposit or may choose to reschedule once at no additional cost.
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Cancellations within 48 hours or no-shows will not be eligible for a refund.
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Reschedules requested within 48 hours are subject to availability and are not guaranteed.
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Please arrive 10–15 minutes early to check in and sign waivers.
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Teams arriving more than 10 minutes late may have their game shortened or canceled without refund.
Gift Vouchers & Promotions
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Gift vouchers are non-refundable and cannot be redeemed for cash.
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Promotional codes and discounts must be applied at the time of booking and cannot be added retroactively.
Emergencies & Exceptions
We know that unexpected situations can arise. If an emergency prevents your group from attending, please contact us as soon as possible. We will do our best to work with you, but refunds are not guaranteed after the 48-hour window.
Every treatment requires careful setup and staff preparation. Deposits ensure that our rooms — and our patients — remain ready for those brave enough to face their fears.
Thank you for understanding and supporting The Phobia Project.